Boston Government Services (BGS) manages the Department of Energy’s Office of Environmental Management (EM) Headquarters Consolidated Technical Support Services (CTSS) contract, the first-of-its-kind contract that oversees and manages the critical elements of DOE EM’s $7 billion annual cleanup program.
As part of that management plan, BGS as the managing partner of the BTP Services joint venture, was asked to provide a solution to EM’s workforce challenges. EM required better overall program workforce management processes due to accelerated employee retirements and the increased and urgent need for technical skills. To address this challenge, BGS created a sophisticated staffing tracker tool.
BGS developed a new staffing tool called eStaffAct for the EM Office of Workforce Management with capabilities including:
- Tracking and reporting complex-wide workforce data and demographics, such as staffing plans, onboarded positions, vacancies, retirement eligibility, workforce diversity, and leadership profiles.
- Collecting updates regarding hiring status, onboarding, offboarding, promotions and reassignments, and anticipated vacancies.
- Collecting diversity data from the U.S. Census Bureau for each site office and comparing against site-specific demographics.
BGS provided training to EM field site resource managers on the use of eStaffAct and worked with and trained site office resource managers at three sites to launch an eStaffAct pilot program to securely collect staffing updates via Microsoft Forms™.
EM currently utilizes eStaffAct to develop and report on a regular basis to the EM Senior Advisor Office (EM-1) on staffing and recruiting status.
BGS also developed an EM Staffing Plan and coordinated submission of the package to the DOE Human Capital Office (HC), in alignment with HC and the Office of the Secretary (S-1) guidance. For this effort, BGS completed the staffing plan, which included an overview narrative of EM’s staffing, along with site-specific and EM-wide organization charts. The effort required significant coordination with EM field sites and leadership, and the Human Capital Office for data collection, validation, staffing changes/updates, and reviews and negotiations.
BGS has received excellent feedback from EM on this work, including this comment from the EM Workforce Management Office Director: “These contractors are amazing.”
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